Policy
Delivery and returns
How we ship your order from Hayle, and how returns and repairs work.
Policy
How we ship your order from Hayle, and how returns and repairs work.
We use cookies to improve your experience, analyse traffic, and personalise content. You can accept all, reject non-essential, or manage your preferences. Cookie policy
01
We deliver to UK mainland addresses. The beach shop at Gwithian is a place to see boards and try wetsuits on, and orders ship from our Hayle warehouse.
02
Standard delivery is £3.95 and takes 2 to 4 working days. Standard delivery is free on orders over £75, and parcels go by tracked courier.
03
Hard surfboards (Godrevy, Gwithian, Porthmeor) and the Pebble softboard travel boxed by a specialist board courier and take 3 to 5 working days. They always qualify for free delivery because every board is over £75.
04
Parcels go at the standard price; allow 2 extra working days. Email us for a board delivery quote before ordering a board.
05
Thirty days from delivery for unworn and unused items with their tags on. Wetsuits must be dry and unworn in the sea, so try them on at home over swimwear. Boards must be unwaxed and undamaged in their box. Return postage is at your cost; we can collect a board for £30, taken from the refund. Swimwear can be returned only with the hygiene liner in place. Opened wax cannot be returned. Gift cards cannot be refunded.
06
Tell us within 14 days with a photo and we arrange the return at our cost, then repair, replace or refund.
07
Wetsuits, boots, gloves and hoods have 12 months on seams and zips against manufacturing faults; tears and wear from use are not covered. We repair any Swell wetsuit after that: email a photo and we quote, and most seam repairs cost £15 to £30 plus postage.
08
Refunds go back to the original payment within 5 working days of the item reaching us.